Frequently Asked Questions
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Louisville Newborn Care provides expert in-home support throughout the Greater Louisville area, including Jeffersonville, and New Albany. Our postpartum doulas, newborn care specialists, night nannies and lactation experts serve all 15 counties in the region, ensuring families in Kentucky and Southern Indiana have access to high-quality newborn and postpartum care. Visit our sister agency Lexington Newborn Care for services in Lexington and surrounding areas.
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While both provide exceptional support, their focus differs. An NCS is a specialist in infant care, focusing on feeding, sleep schedules, and newborn health. A Postpartum Doula provides holistic support for the entire family, including emotional wellness, sibling adjustment, and household organization, alongside infant care.
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We do not bill major medical insurance directly. However, we do accept HSA and FSA payments, and our system is compatible with these cards. We also work with Carrot supplemental insurance for our postpartum doula care.
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We recommend booking your care after your 12th week of pregnancy to ensure availability. However, if you have already given birth, please reach out! We do our best to accommodate last-minute requests for families needing immediate support.
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We ask that families provider whatever your child needs: water, formula, breastmilk, bottles, a bassinet or sleeping area, access to diapers, and whatever clothing or items you feel the baby should have. Also, please provide a room with a flat surface and a chair for feeding the baby. For overnight care, a horizontal sleep space in the same room as the baby or with a monitor is necessary, this allows the caregiver to rest when the baby is sleeping while remaining fully responsive to their needs.